Now along comes KLM with a masterful attempt. I'm not sure how far it'll go or how great of an impact it will have on their sales, but it's very insightful.
Losing stuff while traveling is a huge inconvenience and a major source of stress from the moment you realize you've left something behind.
I just lost my smart phone the other day (although luckily it was quickly retrieved), and I went into panic mode. Thankfully I had it password protected.
So to have man's best friend do a search and return is just a wonderful feel-good, making us feel good about the airline. Give this video a watch:
Totally makes me feel differently about KLM, an airline that I honestly didn't have on my radar but now I have great admiration for the brand.
What's your experience? JIM.